Privacy Policy | SJ Freeze Dryer

Effective and last updated: 12 August 2026

These policies apply to products purchased directly from shop.sjialab.com from SJ Scientific Limited. They provide contractual information or benefits in addition to any mandatory customer rights. Nothing in them excludes, restricts, or replaces a right or remedy that cannot lawfully be excluded. Where mandatory law conflicts with these policies, that law prevails.

Controller

SJ Scientific Limited, Hong Kong company number 78097396, is responsible for the personal information described in this policy for this store. Privacy requests may be sent to info@sjialab.com.

Information collected

We may collect names, company and contact details, account credentials, billing and delivery information, order and payment-status records, tax and customs information, quote and support correspondence, product model and serial number, installation data, diagnostic logs, photographs, activation or support video, device and security logs, IP-derived security evidence, cookie choices, and information voluntarily submitted in a form.

A selected payment provider processes full card or payment credentials under its own notice. This store should receive only transaction identifiers, payment status, limited payer details, and records needed to reconcile, refund, prevent fraud, or respond to a dispute.

Purposes and legal bases

We use information to answer enquiries and prepare quotes; take steps requested before a contract; verify configuration and destination; create, fulfill, deliver, clear, and account for orders; process payment and refunds; prevent fraud and abuse; commission and support products; administer returns and warranty; maintain security and records; comply with law; establish or defend legal claims; and improve the store. Marketing is sent only where permitted and can be stopped at any time.

Recipients and international transfers

Necessary information may be shared with our mainland China manufacturing and technical team; WordPress/WooCommerce hosting and infrastructure providers; payment, fraud-prevention, email, analytics, and communications providers; carriers, warehouses, customs brokers, tax and public authorities; professional advisers; and authorized service providers. Information may therefore be processed in Hong Kong, mainland China, the customer’s destination, and provider locations. We use contractual, access-control, minimization, and other safeguards required for the transfer. We do not sell personal information.

Retention

Unconverted quote records are normally kept for up to 24 months. Order, customs, accounting, and tax records are normally kept for at least 7 years or longer where law requires. Warranty and technical-support records, including necessary diagnostic media, are kept for the warranty period and normally up to 24 months afterward, or while a claim remains open. Security logs are normally kept for up to 12 months. Data may be retained longer for a dispute, legal hold, safety issue, or other legal obligation, then deleted or anonymized when no longer needed.

Security and diagnostic media

We use proportionate access controls, authentication, transport security, backups, and staff procedures. No online service can guarantee absolute security. Send diagnostic video only through a channel we approve, avoid recording unrelated people or documents, and do not expose an unsafe machine solely to create evidence.

Rights and choices

Depending on location, a person may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about sharing; opt out of marketing or certain processing; and complain to a regulator. Email info@sjialab.com and describe the request. We may verify identity and retain information that law requires or permits us to keep. Non-waivable rights remain unaffected.

Cookies and policy updates

The store may use essential cookies for accounts, carts, checkout, security, language, and preferences. Optional analytics or marketing technologies should be used only according to the consent controls and law applicable to the visitor. Material updates will be posted here with a revised date; where required, additional notice or renewed consent will be provided.

Contact

Email: info@sjialab.com
Hong Kong telephone: +852 5531 6237

Include the order number and serial number when contacting us about a purchase. Do not ship equipment or parts until written RMA instructions identify the authorized Hong Kong or mainland China service location.