Shipping & DDP Policy | SJ Freeze Dryer

Effective and last updated: 12 August 2026

These policies apply to products purchased directly from shop.sjialab.com from SJ Scientific Limited. They provide contractual information or benefits in addition to any mandatory customer rights. Nothing in them excludes, restricts, or replaces a right or remedy that cannot lawfully be excluded. Where mandatory law conflicts with these policies, that law prevails.

Shipping origin and final order scope

Products or parts may ship from Hong Kong or mainland China. Product-page prices cover equipment only unless the final quotation, pro forma invoice, checkout, or order confirmation expressly includes freight or another service. Before payment, the final order identifies the model, quantity, voltage, configuration, destination, delivery term, included charges, and expected dispatch or lead time.

DDP and Incoterms

Delivered Duty Paid applies only when the final order expressly states “DDP”, identifies the named destination, and states Incoterms® 2020. The order will identify which freight, export clearance, import duties, taxes, customs clearance, and brokerage are included. If DDP is not expressly stated, the confirmed Incoterm and named place in the final order control.

Customer information and site readiness

The customer must provide accurate consignee, tax, customs, delivery, access, and contact information and disclose restricted access, appointment rules, lift-gate, forklift, crane, doorway, floor-loading, electrical, ventilation, and installation requirements. Unless the final order states otherwise, unloading, internal movement, positioning, connection, commissioning, permits, and site work are the customer’s responsibility.

Estimates and delays

Dispatch and delivery dates are estimates unless expressly guaranteed in the final order. We will communicate a material known delay. For consumer orders, any mandatory right to agree a revised date, cancel, or receive a refund remains unaffected.

Inspection and carrier evidence

Inspect the outer packaging at delivery. Where possible, record visible damage on the carrier receipt and photograph the unopened package, labels, serial number, unboxing, and first use. Notify us of visible damage within 48 hours and missing items or a dead-on-arrival condition as soon as reasonably possible, preferably within 7 calendar days. These targets support carrier claims and do not remove mandatory remedies.

Risk, title, and proof of delivery

Risk transfers according to the Incoterm and named place in the final order, subject to mandatory law. Title transfers only after we receive cleared payment in full unless the final order states otherwise. A signature, tracking event, or delivery photograph is evidence of receipt, not conclusive proof that concealed damage or a product defect does not exist.

Failed or refused delivery

Where lawful, the customer is responsible for reasonable redelivery, storage, demurrage, detention, address-correction, return-to-sender, disposal, and similar costs caused by inaccurate information, refused delivery without legal basis, inaccessible premises, unavailable unloading resources, missed appointments, or delayed customs documents. We will provide supporting records for such charges.

Returns

A shipment must not be redirected to an office or factory as a return. Follow the Return & Refund Policy and obtain written RMA instructions first.

Contact

Email: info@sjialab.com
Hong Kong telephone: +852 5531 6237

Include the order number and serial number when contacting us about a purchase. Do not ship equipment or parts until written RMA instructions identify the authorized Hong Kong or mainland China service location.